Frequently Asked Questions
How to open your CapEx account within Second Life.
Deposit 1L$ or more. Your account is now active. The ATM briefly beeps; giving you a notecard and a password. Please take note the password for login purposes.
If you receive an error message submit a support ticket on the CapEx website. Instructions on how to do this are in the "Support" section of this note card.
How to operate a CapEx ATM
1. To deposit L$ into your CapEx account, simply pay a CapEx ATM. Please make sure that you are paying the CapEx ATM "CSV Republic" Avatar owned by the exchange.
2. To check your available balance, stand near the ATM and type /10 balance
3. To withdraw L$ from your account, stand near the ATM and type /10 withdraw
Logging onto the CapEx website.
1. Open your web browser.
2. Type everything after the colon in the location bar: http://www.slcapex.com
3. Wait for the page to load.
4. In the right margin of this page, in bold, will be the word Login: with two boxes beneath it saying First Name and Last Name. Put your Second Life Avatar's first name in the first box.
5. Put your Second Life Avatar's second name in the second box. It will need to be the name of the avatar which you used to fulfil step I, the account opening process. Finally, put the password you received from step I into the password box beneath the name boxes beneath the word "Password".
6. You may opt to mark the "Stay logged in" checkbox in which the site will remember the computer's IP address associated with your login and log you in every time automatically.
7. Once you make your selection in 6, click the login button beneath the stay logged in checkbox, whether or not the checkbox is filled. It will log you into the site.
8. Once you are logged in, it will load you to your portfolio page where you will see your deposits and any sub accounts you may have opened.
How to navigate CapEx.
At the top of your page there is a blue bar that runs from left to right with various menu options. This section will explain what each of those options is and the uses of each individual page. At any point on any page of CapEx you may push these buttons and reach these pages. Starting in order from left to right:
A. Home
This is welcome center for CapEx's web presence. It is the first page all new logins will see.
1. Please click the Disclosure link and read it thoroughly so you understand the legal basis of the exchange's operation. It is an addition to the game Second Life; it is not a true stock exchange operating in any nation's financial markets.
2. The "Hot Features" section of the page illustrates some of the advantages of having a CapEx account. Read through these at your leisure.
3. The "Latest News" section features recent press releases by CEOs of the exchange. These releases are meant to provide important information to shareholders and potential investors. If you wish to read an article, simply click the title of the article which should also be a link. It will open to the contents of the article.
4. Market Volume: These are the sums in linden dollars and share quantity traded on the exchange since 9.AM SLT of the current trading day.
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Portfolio
The portfolio page is the page which lists all of your personal account details. Only you will ever see this page and its contents although you may disclose the contents to others if you wish to. Any deposits or withdraws will affect the main account's balance from this page. All deposits/withdraws must be done through the main account for your avatar.
1. Main account and Portfolio sub accounts: You start off with an initial account, this is your main account it is the account your first deposit shows up in. Remember this account. This is the only account you may deposit or withdraw from.
2. "Portfolio Value" This is the sum of all the contents of your accounts, including main and sub accounts.
3. My Account:
a. Open Orders:
Click this link to see all orders you have open and under which account they were created. This page is pretty basic and self explanatory. Click the cancel button to cancel any open order.
b. Sub Accounts:
This will take you to a page that will list all your accounts, give you a chance to rename all but your main account, and lists which type of account each account is. To create a new account, simply click the new sub account link at the bottom of the page. If you have any questions, click "Help using sub accounts" in the right margin. When creating a new sub account, it will ask you for the name of your new account. You will then click add, and it will become one of your accounts. Go back to the portfolio page to view your new creation.
c. Password:
This link will change your password. You may set your password to whatever you wish. It is recommended you use numbers and letters, at least 8 characters in total, to create a secure password.
d. Email.
You can update your email address on this link.
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Transferring via the Portfolio Page
4. To transfer funds or shares between accounts, click the transfer button next to the cash or the shares you wish to move. Then, when the new transfer page pops up, type in the amount you wish to transfer and then select the account you wish to transfer to by clicking the circle/radio button next to the destination account. When done, click the final grey transfer button at the bottom of the screen. It will pop up red text saying "transfer completed" and return you to the portfolio page.
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Viewing your account history via the Portfolio Page:
5. Click on any account's balance or any company's shareholding to see a very detailed transaction history for that specific account.
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Trading
This page is dedicated to the display of information. You may click on the name of a company or its ticker symbol to trade it and obtain information about the company. This page displays the market volume, which is the linden sum of all stock traded on the exchange, it also breaks the companies down into detail. I will explain those details in summary.
Company
- Is the name of the company being traded and its ticker symbol.Bid
- The highest amount someone is willing to pay to purchase or buy a stock on an outstanding order.Ask
- The highest price someone is willing to accept to purchase their currently owned stock, or to sell the stock.High
- The highest amount paid for the stock since 9 AM EST of the current trading day.Low
- The least amount a stock has been sold for since 9 AM EST of the e current trading day.Open
- The Price as of 6 AM SLT of the current trading day.Last
- The Price as of the last trade completed.Close
- Is not applicable in this market as it opens when it closes and is a circular 24 hour operation.Daily Volume
- The amount of shares traded today.Weekly Volume
- The amount of shares traded this week.1. The trading details screen of a company is listed once you click on a company's name, this section details the trading details screen. The first thing you will notice about the trading details page is it is broken down into 6 sections.
Charts.
a. Trading Chart: The chart at the top of the page has the company's name above it and its motto. It charts the trades and the prices at which the trades occur throughout the day. At the bottom it shows the volume traded at those prices. It also shows the time and date of the trade. The X axis is the date/time. The Y is the price on the top chart. The mini-chart below it has a y axis of shares volume and an x axis also of date/time as the larger chart.
Right Margin.
b. On the right margin is the Ticker Symbol, below it is a menu. If you click the link "Announcements", it takes you to a page where a listing of news stories appear relating to the company and its history. Clicking any of these articles will open the story for you to read. To get back to the trading details page, click the back button a couple of times on your browser or click trading on the navigation bar and then once again click on the company's name.
Right Margin: Dividends:
This displays the dividend record of the company. To return to the detailed trading page, follow the same steps you did in IIIC1b (The previous paragraph).d. Right Margin: Forums: Takes you to the forums for the company so that you can converse with other shareholders about the future of the company or any other related matters.
e. Right Margin: Price History: Gives you a detailed history of the prices that the company has traded at in the past. It is displayed in the same fashion the trading page is displayed except with the noticeable absence of last and weekly volume.
f. Right Margin: Prospectus: This is the charter of the company. Read it thoroughly to understand the company's goals and objectives.
g. Right Margin: Research: Click on this button to find out some of the internal details of the workings of the company. It will tell you who owns the company if they own more than 10% and are considered an insider. The top 2-3 positions are usually considered the board of directors of the company. To get back to the trading details page from some of these screens there will be a "Trade" link in the right margin, you may opt to click it instead of going back or through the trading screen.
h. Right Margin: Trade: This link will take you right back to the same page, a bit redundant, but there for navigation purposes.
Select an account to use.
I. Click the radio button/circle next to the account you wish to use for trading.
Market Volumes and Orders.
j. This is a reiteration of market volume and also below the market volume is the orders that you have out for buying and selling on this company. This lists orders for all of your accounts. To see which accounts orders are listed on, visited the open orders page from the portfolio screen.
Buy Orders, Sell Orders.
k. The buy orders are the bid orders for the company as entered by all market participants. This includes volume sought for purchase and the price of desired.
l. The sell orders are the ask orders for all market participants. This includes the volume up for sale and the price desired.
Market Orders/Limit Orders.
Market Order: An order to be filled immediately, without wait. It will accept the best limit order on the market in the direction which will fulfil the order. For example... a market order to buy 1000 shares will be immediately filled by the first 1000 shares listed on the sell order side. It will ignore price restraints but will not spend more than you have in the account you have selected to purchase. A market order to sell 1000 will sell any 1000 shares of that company that is in the account you have selected regardless of buy pricing and will fulfil it with the best buy price available. If you have less than 1000 shares, it will execute as many sales of those shares as you have available. Neither of these orders will leave a remnant of the order on the buy nor sell orders listings as they are for immediate fulfilment only.
A Limit Order is not necessarily for immediate execution. It allows you to establish the price you are willing to accept for the buy or sell of your shares. For example, a buy order for 1000 shares at 1.00 will only buy those shares when the price falls to 1.00 or less on a sell offer from another person. A sell order for 1000 shares at 1.00 will fill any buy orders for 1.00 or greater. If there are no corresponding orders to fulfil a limit to be completion, any remnant will remain on the market until 30 days is up, at which point the order will expire.
Example: Limit to buy 1000 shares at 2.50 and there's only 500 shares for sell at that price will result on a buy order being left on the buy side of the chart/market for 500 additional shares at 2.50 which were not filled in this order placement. A market order of the same type would leave no remaining open order for 500 shares at 2.50. Instead, it would have continued to purchase shares until all 1000 shares had been obtained regardless of price. It is dangerous to use a market order if the sell or buy orders are small as it can result in catastrophic deviation from the prices you desire although depending on the circumstances, this price change may be desired.
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How to place a market order:
1. Select the account you wish to use to place the order from the radio dots next to your sub accounts.
2. Select buy or sell from the Market Order section drop down list box.
3. Enter the quantity of shares you wish to sell or purchase.
4. Click estimate market.
5. Check the details of your order. Make sure they are accurate.
6. If accurate, click “Confirm”.
7. Go to portfolio, check for transaction completion.
How to place a limit order.
1. Select the account you wish to use to place the order from the radio dots next to your sub accounts.
2. Select buy or sell from the Limit Order section drop down list box.
3. Enter the quantity of shares you wish to sell or purchase.
4. Enter the price you are willing to accept on your order.
4. Click estimate Limit
5. Check the details of your order. Make sure they are accurate.
6. If accurate, click “Confirm”.
7. If the order is not filled immediately, check the buy order and sell order list to see if your order appears properly placed among the existing order table if it is visible. Only the top 10 or so trades are viewable, so if your order is far out of the market, you will have to check your open orders table to be sure your order is successfully placed.
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IPO
Initial Public Offering (IPO) - When a company has not yet been made available to the public for its shares to be purchased, an IPO must be performed. During IPO, stocks of the company are purchased by potential investors to capitalize the company or the idea in order to fund its start-up or growth. It is the first time the company has ever been allowed to be owned by the public.
On the IPO page, clicking any valid link relating to the listing of the company; the company name, remaining shares, or price, will take you to the research page for the company. It is always advisable to read the prospectus of an IPO company so that you know what the company is and what it offers to investors as well as its planned progression. It will give you some idea of the suitability of the company for investment.
The remaining shares is the quantity of shares remaining available to the public that have not yet been sold, but which need to be sold before the company may begin to trade on the regular open market. The price is determined by the offer or and is used to raise money for the company's agenda with the sale of ownership.
Click Buy to purchase shares in an IPO, on the purchase screen which pops up you will be given the choice of accounts to buy from. Enter the quantity you desire, select the account, and then select buy now. The appropriate funds will be deducted from your account. If you have too few funds, you will only receive a partial purchase.
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CEO
On this screen you may fill out an application to list your company on the exchange, which requires you to fill out a form detailing how your company intends to operate and what its business proposition is. Once you have a company, this is where you will manage various aspects of that company's management including issuing press reports and the issuance of dividends. If you are not a CEO, you will almost never use this page.
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Help
This is the general information section of the Second Life site. I recommend reading About Us, Frequently Asked Questions, Policies, Terms of Service, Web services before utilizing the site simply to reduce your future headaches.
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Forums
Operates like most online forums sites. Click the name of the company or topic upon which you wish to post. If you are logged in, it will allow you to make new threads or respond to old ones under your SL Avatar Screen name.
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Affiliates
This page is perhaps one of the more interesting on the site. If you are a land owner, follow the instructions on this page in order to set up a CapEx atm on your property. If people use this atm to set up their first account with CapEx, you will see a reward fee on the size of their future deposited balances. This is a great way to add revenue to your bottom line.
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Support
This is the page you should always use first whenever you have trouble. Responses tend to be 24-48 hours in coming. If you have an emergency, contact a CapEx Manager. Basically, click where it says "click here" or in the right hand margin where it says "New Support Issue" to create a new trouble ticket. Fill in the details of the event so as the support staff knows what you need. Be as detailed as possible. If it involves a transaction, please copy as much detail about the transaction into the log as you possibly can, if linden has gone out of your account, go to your SL account history by logging into the website and copy the outflow of linden to the exchange and include that in the information so that the support staff have an exact time stamp and transaction ID to search for if they need to contact concierge.
How do I become an Affiliate?
Please check out our affiliate link: http://www.slcapex.com/affiliate
There, you can view your listed affiliates as well if you have any.
Can I transfer money to my alt or another account?
In order to prevent money laundering, we do not allow the transferring of funds from one account to another. An account must log in and withdraw the funds itself. In the event that Linden Lab freezes an account, that account must resolve the situation with Linden Lab as we will not transfer funds from a frozen account to an alt.
Transaction Fees
Currently CapEx charges a 1.75% commissions on the sale of stock in a live traded company.
Currently CapEx charges a 3.99% Underwriting Fee for New IPO's which will be deducted from the proceeds at offering completion.
Any requests for a manual transfer of shares to different accounts will be charged 1.75% of the last 90-day price average of the share. Example: If you want to transfer 1000 shares to account B, and the last 90-day average price per share ended on the trading day at 1.00L, you will be charged 17.5L. No exemptions will be granted for regular shares, including transfers to employees or alternate accounts. Discounts are offered for high-volume trades.